The report offers a window into how some broadband providers and their representatives in Washington tried to shape the debate over the net neutrality rules, which forbade them to block content, slow it down or make people pay more to deliver it faster.
Ajit Pai, then the chairman of the Federal Communications Commission, announced a plan to repeal the rules in April 2017. Around the same time, Broadband for America started to pay providers of lead generation services millions of dollars to generate comments at the F.C.C. and letters to Congress supporting the repeal.
Investigators said Broadband for America had acted to give Mr. Pai “cover” to repeal the broadband regulations. The internet providers have staunchly opposed attempts to regulate the industry for years, including by pushing for Congress to approve weaker rules instead.
In total, about 18 million of the 22 million comments sent to the F.C.C. during the debate over the net neutrality rules were fake, the investigation found. More than nine million fake comments were filed at the F.C.C. supporting the rules, arguing that repealing them would leave consumers paying more for a slower internet, according to investigators. A 19-year-old computer science student was responsible for more than 7.7 million of them.
The activist group Fight for the Future and several news outlets raised early concerns about the possibility that some of the comments were fake, after individuals whose names appeared on messages to the F.C.C. said they had not signed on to them.
“The public record should be a place for honest dialogue, but today’s report demonstrates how the record informing the F.C.C.’s net neutrality repeal was flooded with fraud,” Jessica Rosenworcel, the agency’s acting chairwoman, said in a statement. “This was troubling at the time because even then the widespread problems with the record were apparent.”